Our Commitment To Privacy

Privacy Policy & Terms and Conditions
Effective Date: August 1, 2021
Last Updated: June 13, 2025

Our Commitment to Privacy
Your privacy is important to us. This Privacy Policy outlines how Kentucky Plumbing LLC collects, uses, and protects your information.

This policy applies to all data collected through our website: https://ky-pd.com.

What This Policy Covers:

• What information we collect

• How it’s used and shared

• Your rights and control over your data

• Use of cookies

• How we secure your information

• How we communicate changes

• How to address concerns

• SMS/text message policy and terms

Information Collection, Use, and Sharing

We only collect information that you voluntarily provide via website forms, email, or phone. We will not sell or rent this information.

We use your information to respond to you and complete your requests (e.g., schedule a service, answer questions). We may contact you in the future about specials, services, or changes to this policy unless you ask us not to.

We do not share your information with outside parties except as necessary to fulfill your request.

Your Access and Control

At any time, you can contact us to:

• See what data we have

• Correct or update your data

• Ask us to delete your data

• Express any concern about our use of your data

Contact details are available on our website.

Cookies

We use cookies to improve your experience on our site and identify return visitors. Cookies are not linked to personally identifiable data.

Security

We protect your data using encryption and secure servers. Only employees who need access to your data (e.g., billing, customer service) are allowed access. Sensitive data like credit card information is encrypted and transmitted securely.

Notification of Changes

We may occasionally update this Privacy Policy. If so, we’ll notify you here or by direct communication. Some service-related updates may be sent even if you’ve opted out of marketing messages.

SMS/Text Messaging Policy & Terms

Kentucky Plumbing LLC may collect verbal opt-ins from customers in person or over the phone. When customers provide their phone number, our staff is trained to ask if they’d like to receive SMS notifications for billing, appointment reminders, dispatch updates, and job completion surveys.

Customers are verbally informed of the following:

• “Message and data rates may apply.”

• “Message frequency may vary.”

• “Text HELP for support or more info. Text STOP to unsubscribe at any time.”

• “Your phone number will not be shared with third parties for marketing or promotional purposes.”

By submitting a form or providing your number, you consent to receive text messages from Kentucky Plumbing LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP or request help by replying HELP. Your information will not be shared with third parties for marketing or promotional purposes.